FAQs
We accept DXF, DWG, and EPS file formats. Ensure your files are to scale for accurate quoting.
Our quoting system requires a completed design file. For preliminary inquiries, please contact our support team.
We can cut mild steel up to 32mm thick. For other materials, please refer to our materials guide or contact us for more information.
We accept DXF, DWG, and EPS file formats. Ensure your files are to scale for accurate quoting.
While we expect customers to upload ready-to-cut designs, we provide templates and tutorials to help. For extensive design services, consider our partner, The Metal Factory.
We accept DXF, DWG, and EPS file formats. Ensure your files are to scale for accurate quoting.
The typical dispatch time is within 72 hours from payment. Delivery time depends on your location and selected shipping options.
Please refer to our design guidelines for details on optimising your design for laser cutting or contact our support team for assistance.
Yes, we cater to orders of all sizes, from single prototypes to large production runs.
There is no minimum order quantity. We welcome all projects, big or small.
If there’s an issue with the quality or specifications of your parts, we will work with you to resolve it promptly, including replacements if necessary, as per our satisfaction guarantee.
Currently, we ship within Australia. For international inquiries, please contact us to discuss options.
Shipping costs are calculated based on the size, weight, and destination of the order. These will be detailed in your instant quote.
Please contact us immediately if you need to make changes. Once cutting has begun, changes may not be possible or may incur additional costs.
We’re committed to sustainability by recycling all metal offcuts and minimising waste throughout our operations.